This Refund Policy applies to purchases made through theelitetrainer.com, including physical products, digital products, webinars, online courses, virtual consultations, remote coaching, and other services where applicable.

Physical Products

Refunds for physical products are only available for approved defective items. Please refer to our Return Policy for details regarding defective product returns, replacement eligibility, return approval, shipping, customs, and restocking fees.

Digital Products, Webinars, and Online Courses

Digital products, webinars, online courses, downloadable materials, recordings, and educational content are non-refundable once access has been provided, the product has been delivered, or the content has been made available to the customer.

If you experience a technical issue accessing a digital product, webinar, or online course, please contact us so we can assist you.

Virtual Consultations

Virtual consultation purchases are non-refundable once the consultation has taken place.

If you need to reschedule a consultation, please contact us as soon as possible. Rescheduling requests may be accommodated at our discretion, depending on availability and the timing of the request.

If you miss a scheduled consultation without notice, the consultation may be considered completed and may not be eligible for a refund or rescheduling.

Remote Coaching and Custom Services

Remote coaching, programming, assessments, custom plans, and other personalized services are non-refundable once work has begun or materials have been prepared, delivered, or made available.

Because these services require time, review, preparation, and individualized work, refunds are not available for change of mind, lack of follow-through, failure to provide requested information, or failure to use the service after purchase.

Pricing, Availability, and Product Information

Prices, promotions, product availability, service availability, package sizes, digital access, product descriptions, and related information may change without notice. We make reasonable efforts to keep website information current, but some information may not reflect the most recent update.

The final price displayed at checkout will apply to your order before it is submitted. If you have questions about a product, service, price, availability, access, or suitability, please contact us before completing your purchase.

Contact

If you have questions about this Refund Policy or believe there is an issue with your order, please contact us at in**@************up.com or call 905-780-9908.